FAQS

Choose your items, select the size and any other available options, then add them to your basket. Review your basket and complete checkout, making sure your email and delivery address are correct. We’ll email you an order confirmation once your purchase is complete.

No, you can check out as a guest without creating an account.

Please contact us as soon as possible with your order number and the change you’d like to make, or let us know you’d like to cancel.

We process orders quickly, so we can’t always guarantee changes or stop an order before dispatch. If it’s already on its way, we’ll explain the next steps under our returns policy. Your statutory cancellation rights are unaffected.

We can’t guarantee that items can be added once an order has been placed.

The simplest option is to place a separate order for the additional items. Any applicable delivery charges will be shown at checkout.

We’ll send your order confirmation to the email address you entered at checkout. If it hasn’t arrived, check your spam or junk folder. 

If you still can’t find it, contact us with the name and email address used for your order so we can help.

Fit varies by design. Our range includes regular, relaxed and oversized styles, so check the description and size guide on the individual product page before ordering. 

An oversized style is already designed with extra room — you don’t necessarily need to size up.

Look for the size guide on the item's product page. 

For the most useful comparison, lay a similar garment you already own flat, measure it and compare those measurements with the guide.

Compare the product’s measurements with a garment whose fit you like. Choose the size closest to that fit, allowing more room if you prefer a looser silhouette.

Check the product’s own sizing advice, particularly for oversized designs. If you’re still unsure, contact us with the product name and the sizes you’re considering.

Materials and fabric weights vary by product. Our range includes heavyweight cotton tees and hoodies, alongside cotton-blend styles. Check the individual product description for its fabric composition, weight and construction details.

Our original graphics are created in-house by us: we're an AI-free zone. They’re rooted in the heavy music and alternative culture that inspires everything we do.

Always follow the garment’s care label and the instructions on its product page.

For our printed tees and hoodies, wash inside out at 30°C with similar colours, avoid tumble drying and dry cleaning, and don’t iron directly over printed designs.

It depends on the design. Some limited releases won’t return once they’ve sold out, while other styles may be restocked.

Join our mailing list or follow @tenofclubsuk on Instagram for restock news. You can also contact us about a particular item, although we can’t always guarantee a restock or date.

All TEN OF CLUBS orders are checked, packed and dispatched from our UK studio.

Orders placed before 3pm UK time are typically dispatched the same working day (Monday-Saturday). Orders placed after 3pm are dispatched the next working day. Please see our shipping policy for full details.

Tracked shipping to UK mainland addresses is free on orders of £45 or more. For orders below £45, tracked shipping costs £2.99. Available delivery options and charges are shown at checkout.

We deliver to a wide range of countries. Enter your delivery address at checkout to see the available standard and express shipping services and estimated delivery times for your destination.

If your country or territory isn’t available at checkout, we’re currently unable to deliver there.

Orders received before 3pm UK time are typically dispatched the same working day (Monday–Saturday). Orders received after 3pm are dispatched the following working day.

UK delivery usually takes 1–3 working days after dispatch.

International delivery estimates vary by destination and service and are shown at checkout.

Delivery times are estimates rather than guarantees and may be affected by busy periods, customs processing or carrier delays.

Once your order has been dispatched, we’ll email you a shipping confirmation containing your tracking details. Use the tracking link to follow your parcel’s progress.

If you can’t find the email, check your spam or junk folder. If you still need help, please contact us with your order number.

There are no additional duties, taxes or import fees to pay on delivery. Your checkout total includes all applicable duties and taxes. 

We’ll do our best to help, but we can’t guarantee a change once your order has been processed or dispatched. Contact us as soon as possible with your order number and the correct delivery address.

Please check your full delivery address carefully before completing checkout.

Check your tracking link for the latest information from the carrier. If your order is beyond its estimated delivery window, or you’re concerned that tracking has stopped progressing, contact us with your order number.

If tracking says your parcel has been delivered but you can’t find it, first check with household members, neighbours and your local delivery office. If it’s still missing, contact us so we can investigate.

Pickup point delivery is available in certain countries. Enter your delivery address at checkout to see whether this option is available.

If no pickup point option appears, the service isn’t currently available for your location.

You have 30 days after receiving your item to request a return under our returns policy. Items must be unworn or unused, with tags attached and in their original packaging. You’ll also need your receipt or proof of purchase.

Some exclusions apply. Please read our full returns policy before requesting a return. This policy is in addition to your statutory rights and does not restrict them.

Log in to your TEN OF CLUBS customer account, select the item you’d like to return and give your reason. 

Alternatively, email returns@tenofclubs.co.uk or contact us through our website.

Please wait for approval and return instructions before sending anything back.

We don’t currently offer direct exchanges. Request a return for your original item and, once it has been accepted, place a new order for the size or design you’d like. Replacement items are subject to availability.

If an item is faulty, damaged or incorrect, contact us before arranging postage. Where a return is required, we’ll provide instructions and cover the reasonable return cost.

If you’ve changed your mind, ordered the wrong size or no longer want the item, you’re responsible for return postage. We recommend using a tracked service, as the parcel remains your responsibility until it reaches us.

Contact us as soon as possible with your order number and details of the problem. Please don’t arrange return postage before speaking to us.

We’ll assess the issue and explain the next steps. Depending on the circumstances, this may mean a replacement, refund or another appropriate solution. Your statutory rights are unaffected.

Sale items are covered by the same 30-day returns policy as full-price items.

Gift cards and items made or personalised specifically for you are excluded from our 30-day returns policy, unless they are faulty or your statutory rights otherwise apply. If you’re unsure whether an item is eligible, contact us before sending it back.

International returns follow the same request process as UK returns. Use your customer account, email returns@tenofclubs.co.uk or contact us through our website, then wait for approval and return instructions before posting anything.

Duties, taxes and other import charges may be treated differently when your refund is processed. Please see our returns policy for details.

Once we’ve received and inspected your return, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method without undue delay and within any applicable statutory time limits.

Your bank or payment provider may take additional time to show the refund after we’ve issued it.

If you exercise an applicable statutory right to cancel your entire order, we’ll refund the cost of our least expensive standard delivery option. Any extra paid for a more expensive service is not refundable.

For returns under our additional 30-day policy, outside an applicable statutory cancellation period, original delivery charges aren’t refundable unless the item is faulty, damaged or incorrect, or we’ve agreed otherwise. Delivery charges aren’t normally refunded for partial returns. See our full returns policy for details.

Available payment methods are displayed at checkout and may vary depending on your location.

Options include major debit and credit cards, Shop Pay, PayPal, Apple Pay, Google Pay and eligible Buy Now Pay Later services.

Where available, Buy Now Pay Later options are shown at checkout. Select your preferred provider to see its payment plans, eligibility requirements and terms before completing your purchase.

These services are a form of credit and are subject to the provider’s approval. Please only borrow what you can afford to repay.

Our returns policy applies regardless of your payment method. Once your return has been approved and your refund issued, your payment provider will adjust your payment plan in accordance with its terms.

Follow your provider’s instructions for reporting a return and managing any scheduled payments. Don’t assume payments have stopped simply because you’ve posted an item back.

Enter your discount code in the discount-code field at checkout and apply it before completing payment. On smaller screens, you may need to expand the order summary to see the field.

Check that the discount appears in your total before placing your order.

Check that you’ve entered the code correctly and that your order meets the offer’s terms. Depending on the promotion, restrictions may include an expiry date, minimum spend, eligible products or limits on combining offers.

If you still need help, contact us with the code and details of the items you’re trying to order.

Sign up using the mailing-list form in the footer of our website and follow the instructions in your welcome email to redeem the advertised offer.

If the email hasn’t arrived, check your spam or junk folder. If you still can't find it, contact us. Any eligibility requirements or exclusions are set out in the offer’s terms.

Whether discounts can be combined depends on the terms of each offer. Apply your codes at checkout to check which combinations are accepted, and review your final total before completing payment.

TEN OF CLUBS is a UK-based independent alt streetwear brand and creative collective, launched in 2021. Rooted in alternative culture, we create high-quality apparel for metalheads and alt music fans.

We champion grassroots music and support mental health in music, donating 5% of every order to Music Minds Matter. Community is at our heart, bringing people together with our regular live music events.

We donate 5% of every order to Music Minds Matter, the charity supporting mental health and wellbeing for people working in music.

Supporting the people behind the scene is central to what we do. See our supporting mental health page to learn more.

We organise live music events, including TOCstock and Fresh Blood, giving emerging heavy and alternative bands a platform to perform and bringing our community together. 

We also share band interviews, music reviews and podcast posts through our music blog, The Winchester.

The Pit Crew is our affiliate community for creators, musicians, photographers, gig-goers and supporters who want to help spread the word about TEN OF CLUBS. 

Members can share a personal discount code or referral link and earn commission on qualifying sales.

Visit the Pit Crew page for current details and how to join.

We don’t have our own physical shop, but selected TEN OF CLUBS products are available through independent stockists.

We also run pop-up stalls at festivals and music events. Contact us for current stockist details or to find out where we’ll be selling in person.

We use organic cotton options within our clothing range and recycled packaging materials wherever possible. Materials vary by product, so check individual product descriptions for fabric details.

We encourage customers to care for their clothing so it can be worn for longer. To learn more about out approach, wisit our sustainability page.