FREQUENTLY ASKED QUESTIONS

Orders

While we don't currently have a feature that allows you to cancel your order, we can do so for you if you contact us before we ship it. Make sure to include your order number.

If your order has already been shipped, you'll need to wait for it to be delivered and then return it for a refund. Returns are free for UK customers. 

Please see our Returns Policy for more details.

Shipping

We try to ship all orders within 24 hours. We're a small team, but we're pretty good at getting orders out quickly. We don't work on Sundays, unless we really have to, so that can sometimes add a day. The same goes for public holidays in the UK. But trust us, we'd rather have you wearing our garms than have them in our stockroom, so we'll always do our best to get your order to you as fast as we can.

All items ship direct from our UK studio in Banbury, England. All orders are tracked to your door. 

Please see our Shipping Policy for more information.

Yes, we track all orders. When we ship your order we'll send you an email that includes your tracking number and a link to the courier tracking page.

It usually takes a few hours for tracking information to filter through, so don't panic if the link doesn't work immediately. Please check back later. 

If you're still having problems, please contact us. Make sure to include your order number.

All orders are shipped from our UK studio. Orders shipped outside of the UK may incur an import and/or customs charge. Such charges are payable by the recipient on receipt of their parcel. We have no control over these charges, unfortunately.

As import and/or customs charges are dependent on the county the parcel is being shipped to, as well as the weight and value of its contents, we are unable to specify the exact cost of these charges. Please contact your local customs office for details of current charges before placing your order.

Returns & Refunds

If you need to exchange an item for a different size, please return it for a refund and place a new order. Returns are free for UK customers. You can find information on how to return an item here.

All refunds are issued using the same payment method as your original payment. We'll send you a confirmation email when we process your refund.

We process refunds as fast as we can, but please allow up to 21 days before you start baying for our blood. It can sometimes take up to 14 days to receive your returns, and then up to 7 days for your refund to clear the banking system.

All refunds are issued using the same payment method as your original payment. We'll send you a confirmation email when we process your refund.

If you're still concerned, please contact us, making sure to include your order number. We'll get back to you as soon as we can. We're usually pretty prompt.

Other Stuff

Possibly. Or possibly not. We usually make only limited quantities of each item. 

If you're interested in an item or size that's currently out of stock, get in touch and we'll see if we can add it to a future production run. Please note this is not always possible.

This does not apply to our hand-painted skateboards, all of which are one-off pieces. 

Make sure to sign up for our newsletter to stay updated on all current and upcoming releases. Most of our product are not restocked so make sure to act quickly!

You bet! We're always looking for new ways to spread the word.

We have an affiliate program that will pay you uncapped commission for all sales made with your exclusive discount code. We may also feature you in our blog: The Winchester.

If you're an influencer or content creator and you'd like to represent us, apply today.

If you still need help, please get in touch. We'll get back to you as soon as we can.